Product
Validate roadmap hypotheses with people who use the product every week, without waiting for the next research window.
Continuous qualitative research, with no operational effort
Listen to your customers every week, without overloading your team.
You get ready-made insights with real quotes, without recruiting, scheduling or transcribing anything. An AI agent does that work: it runs the qualitative interviews over WhatsApp and pushes for the follow-up questions nobody asks over text.
+30%average response rate in the conversations, far above what any email or form survey usually gets.
Marina · Olé Mercado
LIVE · WHATSAPP
Look inside
Experience being interviewed by ReveLumi
We run an open demo study about how people choose what to watch on Netflix. The conversation happens over WhatsApp, takes a few minutes and shows how the agent conducts a qualitative interview in practice.
Public demonstration research. Your answers may appear in the report in anonymized form.
Who it's for
Built for anyone who needs to listen to customers, whatever the job title.
Product, CX, marketing and design research all use ReveLumi the same way: they set the topic, the agent talks, the team decides.
CX
Understand the reason behind every satisfaction score, not just the number going up or down.
Marketing
Hear how people describe your brand and your product, in their words, not yours.
Design & Research
Run continuous discovery without depending on interview scheduling, recruiting or manual transcription.
Research types
One agent, many reasons to talk to the people who use your product.
Continuous discovery
Weekly conversations about a topic or hypothesis, always running.
NEWConversational NPS
The score plus the why: the agent digs deeper into every answer.
Satisfaction (CSAT/CES)
Understand what drove that score right after the interaction.
Concept testing
Real reactions to a new idea, prototype or value proposition.
Post-purchase research
What made someone buy, and what almost made them give up.
Churn and cancellation
The real reason people left, told by the people who left.
Features
Details that change the decision to buy.
Understands and transcribes audio
People who answer by voice answer faster and deeper: the response rate goes up, and so does the depth of the interview.
A finished report, not just a transcript
Synthesized insights and recommended next steps, not a pile of conversations for you to interpret alone.
Full export
Take the complete interviews to any AI tool your team already uses, without being locked into ReveLumi.
No hallucination
When a participant asks something the agent doesn't know, it doesn't make it up: it keeps the research going while checking with you.
Human in the loop
At any moment you can take over the conversation and talk to the participant yourself.
New · Conversational NPS
The NPS number tells only a small part of the story.
The open text field in traditional NPS turns into a graveyard of one-line answers. With ReveLumi, after the score the agent really talks: it asks why, pushes with a follow-up question, and doesn't let people leave after a first "good".
We tested it by asking 133 people what they think about LinkedIn.
133
responses collected
+7
LinkedIn's NPS
34%
promoters
27%
detractors
“There's even a term for it, LinkedDisney.”
Proof of method
82 conversations in 2 days. Zero scheduling.
We ran a ReveLumi study on how product teams do discovery. The numbers below come from that study.
82
conversations
2 days
from send-out to synthesis
46
completed interviews
0
meetings scheduled
+30%
response rate
Plenty of willingness, but it's extremely hard to make it happen with all the scheduling work: booking, cancelling, no-shows, showing up with no time.
Operational ROI
Running 82 qualitative conversations by hand (recruiting, scheduling, moderating, transcribing, synthesizing) would take weeks. The synthesis was ready in 2 days, with the first signals in 3 hours.
Strategic ROI
A six-person squad costs around R$ 200k per month. A month in the wrong direction is that amount burned. And most product hypotheses don't move the metric they should.
Category
ReveLumi isn't a SaaS. It's a SaS.
SaaS gives you a tool to do the work faster. SaS (Service as Software) does the work for you. You don't need to know how to run a qualitative interview: ReveLumi does.
SaaS · software as a service
Gives you a tool. You still recruit, schedule, interview and analyze, only with software helping at each step. It charges per seat, per user logged into the dashboard.
SaS · service as software
Does the work. The agent recruits, talks and delivers the finished insight. It charges per interview with a delivered insight: the completed task, not the seat.
The end of the distance
Bring the customer into your day-to-day.
Stop making decisions in the dark. Automate the heavy lifting of interviewing and keep your company constantly connected to your users' reality.
+30%
average response rate in the conversations
0
meetings scheduled by hand