Plans for continuous research.

It is a conversation where the interviewee gives at least one usable answer for the research. They do not need to complete the entire script. If the answer helps build the report, ReveLumi records it as an insight interview.

Invite as many people as you want: the score alone costs nothing. Charging happens only when someone explains the reason behind the score and ReveLumi can extract it. Each credit in your plan covers up to three of those conversations with insight.

No. Sent invitations do not count toward billing. You can invite as many people as makes sense for the research.

No. Billing is not based on messages, sends, acceptances, or open conversations. Billing happens when the conversation generates useful information for the report.

Test conversations, greetings, acceptances without answers, duplicate messages, and conversations that do not contribute to the research do not count as insight interviews.

Yes. You create your account, explore the platform and can send up to 2 test invitations per research project at no cost. To send real invitations without a subscription, you buy extra credits with no recurring charge. When volume grows, you choose the plan that covers your pace.

Credits bought outside a plan, with no recurring charge, at R$21.50 each. Each credit equals one insight conversation, not one invitation sent. You can buy from 1 to 999 credits per transaction. Extra-credit balance is valid for 12 months from purchase.

When the available balance reaches zero, conversations continue normally. If an interview generates insight without available balance, its content remains protected until you top up or auto-recharge adds credits. There is no retroactive overage billing.

Yes. When your invitations in progress exceed 4× the available balance, the app shows an alert suggesting auto-recharge or buying more credits. At 8× the balance, sending new invitations is blocked to protect conversations that are still starting.

Yes. In Usage, you see the total available balance split between previous-cycle credits, current-plan credits, and one-off credits. The page also keeps a quiet line with how many insight interviews have already been recorded in the cycle.

Extra credits accumulate for up to 12 months from purchase. Plan credits carry only one cycle: what remains in January appears in February, but what remains from January inside February does not pass to March. Example: you start January with 10, use 5 and keep 5. In February you have 15 (10 new + 5 from January), use 3 and keep 12. In March you have 20 (10 new + the 10 from February). The 2 remaining January credits that were in February's balance do not carry forward.

Yes. The public link that lets anyone join the research on their own is available only to organizations with an active plan (Starter, Growth or Scale). Extra credits do not enable the link. You can still invite people individually without a plan.

Yes. Logged-in customers manage plan, card, invoices, upgrade, downgrade and cancellation through Stripe's secure portal. Upgrades start a new cycle immediately, charge the full price of the new plan, and grant credits right away. Downgrades are scheduled for the next renewal. Cancellation keeps access until the end of the paid cycle.

In V1, credit card. The charge may appear on the statement as GYACO* REVELUMI.

On Starter, research projects use ReveLumi's shared channel. On Growth, a dedicated number can be contracted as a R$53/month add-on. On Scale and Pro, a dedicated number is included in the plan.

By default, Starter uses ReveLumi's shared channel. Enabled Starter organizations can contract a dedicated number as a R$53/month add-on.

The number will no longer be reserved for your organization and cannot be used in new research projects. Amounts already paid for the current period are not refundable.